Computer Center Ticket System
It’s a simple Computer Center support web portal where IITH members (Faculty/Staff/Student) can request for a service or register a complaint to Computer Center dept using Computer Center Ticket system web portal for resolution. For every request, a Ticket number is generated and it's assigned to concern staff members upon the request. After resolution, Tickets are stated as closed.
Here are the features:
- It helps prioritize requests
- It creates easy communication
- Users can track the status of the ticket online once the ticket is created successfully.
- All support requests and responses can be archived online for end users
- Help topics for web tickets allow us to route inquiries to a swift resolution.
- A user can Comment or Interact with staff over the ticket post.
Computer Center Ticket System - User Manual