Computer Center Ticket System

It’s a simple Computer Center support web portal where IITH members (Faculty/Staff/Student) can request for a service or register a complaint to Computer Center dept using Computer Center Ticket system web portal for resolution. For every request, a Ticket number is generated and it's assigned to concern staff members upon the request. After resolution, Tickets are stated as closed.

Here are the features:

• It helps prioritize requests
• It creates easy communication
• Users can track the status of the ticket online once the ticket is created successfully.
• All support requests and responses can be archived online for end users
• Help topics for web tickets allow us to route inquiries to a swift resolution.
• A user can Comment or Interact with staff over the ticket post.